Shipping policy
Seller: petsdojo – Ailiyaer Maimaiti, Brauerstraße 8, 76137 Karlsruhe, Germany · petsdojo.eu@gmail.com
Where we ship
We ship to all EU countries (including Germany, Sweden, Denmark and Finland) and to many countries worldwide, including the United States, the United Kingdom, Norway, Switzerland, Canada and Australia. The countries we deliver to are shown at checkout. If your country isn’t offered there, we can’t ship to it yet.
Shipping rates and delivery times
| Destination | Delivery time (after dispatch) | Cost |
|---|---|---|
| EU | 5–9 working days | €4.99 |
| International (outside the EU) | 7–14 working days | €7.99 |
| All destinations, orders from €99 | as above | free |
Prices and shipping costs are set in euros. Depending on your country, they may be shown and charged in your local currency, converted automatically at checkout.
Processing and dispatch
- Orders are dispatched within 1–3 working days (Monday–Friday, excluding public holidays) after payment.
- Your order is sent to you from our fulfilment partner’s warehouse.
- Delivery times are estimates. Delays can occur in peak seasons (e.g. Black Friday, Christmas) or during customs clearance.
- As soon as your order is on its way, you’ll get an e-mail with a tracking link. See also our Order Tracking page.
Split parcels
If you order several items, they may arrive in more than one parcel and on different days. You don’t pay extra shipping for this.
Prices, VAT, customs and duties
- Deliveries within the EU: all prices include statutory VAT (where applicable), plus shipping costs.
- Deliveries outside the EU (e.g. US, UK, Norway, Switzerland): prices do not include local import duties or taxes. Import duties/taxes may be charged by customs and are paid by the recipient.
Lost or damaged parcels
If your parcel hasn’t arrived within the delivery time stated above, or arrives damaged, please e-mail us at petsdojo.eu@gmail.com with your order number. When we sell to consumers, we bear the risk of loss or damage in transit until the parcel is delivered to you.
Wrong address
Please check your address carefully at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we’ll contact you to arrange a new delivery.
